Frequently Asked Questions
Everything you need to know about your SINGER home appliances and orders.
What is the standard shipping timeframe for large appliances?
For large home appliances like refrigerators and washing machines, standard delivery typically takes 5-7 business days. Smaller items are usually delivered within 3-5 business days.
How do I track my order status?
Once your order has been dispatched, you will receive an email and SMS containing a unique tracking number and a link to our courier partner's portal.
What is your return policy for defective products?
We offer a 14-day return policy for any products that arrive damaged or with manufacturing defects. Please ensure the item is in its original packaging and contact our support team to initiate a return.
Do SINGER products come with a warranty?
Yes, all SINGER home products come with a minimum 1-year manufacturer warranty. Specific items, such as compressor-based appliances, may include extended warranties up to 5 or 10 years.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as digital wallets and secure bank transfers.
Can I schedule a specific time for my appliance installation?
Yes, once your item is delivered, our technical team will contact you within 24 hours to schedule a professional installation at a time that is convenient for you.